FAQ
Frequently Asked Questions
Everything you need to know before booking.
BOOKING AND PAYMENTS
Booking Questions
We recommend 3 to 6 months ahead, especially for peak season (July to October).
Airport transfers, park fees, game drives, accommodation and most meals. Flights and insurance are not included.
Absolutely. Every itinerary is tailored to your preferences, dates and budget.
Free cancellation up to 30 days before departure. 50% refund 15 to 29 days out. Under 14 days is non-refundable.
Yes. Groups of 6 or more receive discounted rates. Contact us with your group size.
TRAVEL PREPARATION
Before You Travel
Yes. Kenya has excellent tourism infrastructure. Our guides follow strict safety protocols.
Neutral clothing, warm layer, walking shoes, sunscreen, insect repellent, hat, binoculars, camera.
Most nationalities need an eTA for Kenya or e-visa for Tanzania. We provide full guidance after booking.
Yellow fever may be required. We recommend hepatitis A/B, typhoid and malaria prophylaxis. Consult your doctor 4-6 weeks before.
YOUR SAFARI
About the Safari Experience
July to October for the Great Migration. January to March for calving season with fewer crowds.
Yes. Our cross-border packages cover Masai Mara and Serengeti with seamless border arrangements.
Luxury lodges, tented camps, mid-range hotels and budget camping. We match to your preferences.
Yes. We design family-friendly safaris with age-appropriate activities and shorter drives.
Still Have Questions?
Our team is happy to help. Reach out and we respond within 24 hours.